Check out the reviews for our luxury resort in Cozumel
We hope you have lived an extraordinary vacation in Cozumel. We want to know your experience in our hotel. Please leave us your comments.
Reviews Hotel Intercontinental Cozumel
Based on 875 reviews
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no doubt, best hotel in the island
Toni Marie Johnson
They are so friendly and it’s so clean….. fantastic experience
Beautiful resort and service. We just stayed here for 5 nights. Did the 5 course meal with wine pairings “Pies en el… Agua” by El Caribeno restaurant for my husband’s birthday and he said it was the best birthday meal ever! The chef even made crème brûlée for dessert which is my husband’s favorite! This resort looks exactly like all the pictures you see. It’s lovely.read more
This place is a gem! We rented a beachfront room with an outdoor shower. It was amazing! The food was delicious. The… service was good. The snorkeling was amazing. I loved everything about my stay!!read more
Virginia Nieva Silva
todo, el decorado, los alimentos, el personal muy atentos, sus intalaciones, la limpieza, y esa playita me enamoró, … hay paz y tranquilidad, graciasread more
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Always the BEST service on the island !!
seriously, this place is paradise
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I just loved everything 💛💛
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Chris Heath Haynes
Great place to be and have fun. Nice and relaxing this time of year with minimal people.
Karen Elliott Zimba
Pool side chairs. 4 restaurants. Outside showers in some of the rooms. Snorkeling in your private beach. Everything!
La tranquilidad y privacidad que se vive en este lugar es inmejorable y no hablar de la calidad del personal ❤️
Great Hotel. This has been a 5-star hotel since I’ve been going since 2005. Excellent service, beach, and it feels… like you have the hotel for yourself.read more
Súper bonito y tranquilo, ideal para ir a relajarte
Jorge A Cerrillo Sectecreg
Desde luego uno de los mejores lugares de la isla de cozumel, que te ofrece un excelente servicio y estancia.🇲🇽🇲🇽🇲🇽
Love this place! Second time here.
Sarah Spurlock Biggs
We had the absolute best time! The staff was so kind and helpful and the resort was gorgeous!
Carlos Chavez Estevez
Excelente lugar! Nos encanta…ya hemos estado 7 ocasiones
Amy McMeekan Gregorcyk
After having a short stay here in may, I came back to stay a bit longer and explore the resort.The hotel entrance is… absolutely beautiful. The lobby is peaceful with the design and openness of architecture of building. At check in we were greeted with a cold cloth and green juice. There is a large palapa that serves breakfast- buffet and menu avail. Arturo, Alejandro and Jesus are amazing and go above and beyond. You can also have lunch and dinner there. There is another outdoor restaurant next to the water for lunch and dinner. Ivan was wonderful at helping with our lunch being fantastic! He went above and beyond for us.At dinner there are an additional 2 options- Italian and seafood. Both nicer restaurants. Rooms- they have quite a few categories of rooms from ocean view, pool view, luxury presidente suite etc.Pools- one family infinity and 1 adult/quiet pool. Large hot tub area too Cabanas- cabanas over the water that are absolutely amazing as well as poolside cabanas available.Beach areas – Cozumel is rocky but they have an area where they have done an excellent job of removing the rocks. There are 2 other areas you can snorkel and see tons of fish! Spa- nice, and quaint. Very peaceful. They offer facials, massages, body treatments, mani/pedi and more! They have several pools of different temps as well as a vapor and steam room.Tennis courts and gym- both nice!! Sorry not more info- I don’t exercise much and don’t definitely on vacation.Kids area- area for kids and kids crafts.If you want a beautiful resort, with friendly top notch service to relax at this is definitely your place! I can’t wait to return!read more
Margaret Jones Tatum
Best vacation in a while!!
Great hotel to come to,in Cozumel. Private grounds, many amenities, great food.
The best overall experience. Will return years to come.
S De Jc Deizy
una experiencia incredible El hotel es hermoso , El servicio es excelente El personal es super amable , me enamore de… los atardeceres en El restaurante el caribeño la comida deliciosa ,El personal super amable y atento , quiero dar reconocimiento especial a limbert de El restaurante el caribeño gracias por tú excelente servicio y tú amabilidad nos encantaria volver pronto, definitivamente una experiencia que quiero repetir. it was an amazing experience from the hotel to the restaurants everyone was very helpful, attentive and very kind, The restaurant El caribeño was amazing, food was delicious and the sunset view was magical, our server Limbert was very attentive kind and had excellent costumer service skills , we definitely recommend this place and we will love to come back soon.read more
A viajar con niños
Sin duda repetiremos ! Increíble experiencia
El area de la playa y la alberca
Nadia Claudio Robbiani
Una delle peggiori esperienze della mia vita…e gli intercontinental li conosco molto bene (dà Tahiti a Morea, Bali e… Mauritius) …questi di Cozumel non dovrebbero esistere perché rovinano il nome e il servizioread more
Very nice upgrade. Extremely friendly staff.
Check in chaos, but after that all was excellent.
Marcia Teel Ridpath
Our stay was incredible.We felt so safe. The property is stunning. The food , views, people, and amenities are top… notch.We can’t wait to go back.read more
Jose de Jesus
El restaurante Caribeño 👍🏻
My parents and I stayed for 1 week March 18-25, 2022 and really enjoyed all the hotel had to offer. The staff were so… kind and attentive, the food at all of the restaurants was incredible, and the on-site dive shop was superb.Our only complaints were regarding our room. The closet in our room had black mold all over it, see attached pictures. 2 of the 3 of us became sick from the exposure. Lastly, we had requested 2 queen beds multiple times at booking, but they told us that the third-party service we booked through specifically requested a king bed and cot. They were unable to move us because they were at high occupancy. Overall, we did highly enjoy our vacation and the amenities and beachfront and service the resort had to offer. The outdoor rainfall shower was lovely and we never went hungry or thirsty! We will likely be back and will request a second-level room with 2 beds. Thank you, Presidente Intercontinental!read more
We have been coming here for years (and multiple times per year)! The people and the food and of course the diving keep… bringing us back! A few special shout outs to some incredible people! 1. David, the most amazing waiter at Faro Blanco. We met him years ago and he always remembers us and makes us feel like family. 2. Jose, the pool Conceirge and almost anything else he can help you with! This man knows no limits to his job. During our stay, there is truly nothing he won’t try and help us with. 3. Yazmin at Caribeno, the main breakfast restaurant! She is usually the first person greeting us and always goes out of her way for us and constantly has a smile on her face. 4. Angel, the hotel Conceirge. Always so quick in getting back to me when I am emailing him about our next trip. 5. Paolo- our amazing front desk lady! She is always patient with us as we are checking in and ensures that we get the room we wanted.Thanks to these amazing people helping to make our vacation extra special! I am here right now as I write this long overdue review!read more
Increíble 🤩el mejor hotel presidente en el que he estado. Se puede hacer snorkel 🤿 todo el personal es amable y… educado. Todo está limpio. Me encantóread more
smaller property laid backgreat foodgreat serviceinfinity pool and beach close togetherpicturesque
Amazing place for a family and couple vacation.
Probably the best resort in Cozumel in terms of luxury and service. However, it is not cheap. I don’t know if it was… due to COVID and the time of year but expect to pay top dollar to stay at this resort.read more
Excelente hotel, todo de primera, me encanto, claro que volveré 👍👏🥰
Amazing location – incredible service! If you ever want to feel like a King and a Queen – it’s a place to go…..and… the scuba diving? It’s MARVELOUS!!! 👍😃🤪read more
Excelente servicio, atenciones e instalaciones.
Norma Alicia Ortiz Esquivel
Instalaciones de primera ciudad.
Todo es increíble: nstalaciones, atención del personal, camastros, hamacas… en fin… hasta las recamaristas son de… lo más detallistas 🤩Además, había leído que la playa era bonita para snorkel pero realmente es mucho más que eso, hasta tiene un barco hundido que ya es arrecife con enooormes bancos de peces ! De verdad todo es sensacional, gracias 😍😍😍!!read more
Grupo Versátil Otro Nivel
El trato, las instalaciones, la comida, la playa, la limpieza, en fin… excelente estancia
Our beautiful place. Third time in 15 years.
Maria Aguilar Provencio
Beautiful hotel, great amenities!
Quiet and beautiful and lovely
Very beautiful scenery beach
Reviews Hotel Intercontinental Cozumel